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Tamiya - Great Customer Service

Posted: Wed Oct 07, 2020 4:59 pm
by keavdog
When I got my much anticipated brand new release Mustang GT4 from Tamiya I excitedly opened the box and drooled over the beautifully molded trees. I noticed right away that the wheels that are included with the kit are Forgeline GS1R wheels which are visually nearly identical to the track wheels I have on my 1:1 Boss 302 Laguna Seca which are Forgeline GA1R.

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I had purchased the Revell 2013 Boss 302 some time ago and want it to make a replica of my car, but the kit obviously has the stock Boss 302 wheels.
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So I pinged Tamiya and asked if I could order the sprue with the wheels on it, fully intending to pay. At the time, customer service said they didn't have any sprues available. Well on 9/25 I received an email from Tamiya saying they had the sprues and what address would it shipped to! A week later here they are - zero cost. Amazing customer service - and now I have the wheels for my Boss 302 :) Not to mention another 5.2L motor, exhaust... etc etc.

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Now I just need to figure out how to delete the rear seat and turn the decals from black to luminous gray - or whatever the LS gets.

Re: Tamiya - Great Customer Service

Posted: Wed Oct 07, 2020 5:17 pm
by LyleW
Good service is hard to beat! Happy for you.

Re: Tamiya - Great Customer Service

Posted: Wed Oct 07, 2020 6:05 pm
by speedgraflex
Tamiya’s customer service is amazing!

Re: Tamiya - Great Customer Service

Posted: Thu Oct 08, 2020 5:20 am
by BlackSheep214
Nice! Now if someone will only come out with the NASCAR Mustang kits.

Re: Tamiya - Great Customer Service

Posted: Thu Oct 08, 2020 11:03 am
by Stikpusher
speedgraflex wrote:Tamiya’s customer service is amazing!
:P1:
Indeed! Can’t be beat!

Re: Tamiya - Great Customer Service

Posted: Thu Oct 08, 2020 4:44 pm
by Duke Maddog
That is excellent news! I'm gonna be watching these all come together!

Re: Tamiya - Great Customer Service

Posted: Thu Oct 08, 2020 6:57 pm
by BlackSheep214
I had seen the Tamiya Mustang racer and am interested in how this one comes together.

Re: Tamiya - Great Customer Service

Posted: Tue Oct 13, 2020 1:37 pm
by Medicman71
BlackSheep214 wrote:Nice! Now if someone will only come out with the NASCAR Camaro kits.
Fixed it for ya!

I love Tamiya's customer service!

Re: Tamiya - Great Customer Service

Posted: Tue Oct 13, 2020 4:17 pm
by BlackSheep214
NASCAR Camaro? No, I really meant NASCAR Mustang kits. LOL! Saw a segment on Jay Leno's Garage. They look pretty cool...